Privacy policy

At Orientures, we are committed to protecting your privacy and the confidentiality of your personal data. This policy outlines how we collect, use, and safeguard your information when you visit or make a purchase from our website.

1. What Information Do We Collect?

When you shop with Orientures, we collect the following information:

  • Personal details: Name, address, contact number, and email address.
  • Transaction data: Order history, billing/shipping details, payment method (never card details).
  • Device information: IP address, browser type, operating system – used for analytics and security.
  • Marketing preferences: Only if you opt to receive updates from us.

2. How Do We Use Your Information?

We use your data for the following purposes:

  • To process and fulfill your orders.
  • To provide customer support.
  • To notify you about shipping and order updates.
  • To send promotional emails and updates (only with your consent).
  • To improve our website and personalize your shopping experience.

3. Consent

When you provide your personal details to place an order, verify payment, or request a return, we consider it as implied consent for use of your data for that specific purpose.

For marketing communications, we request explicit consent, and you may withdraw it at any time by contacting us at team@orientures.com.

4. Disclosure

We may disclose your information if:

  • Required by law, legal process, or government request.
  • You violate our Terms of Service.
  • Necessary for order fulfillment through verified third-party partners.

5. Payment Security

Payments on our store are securely processed by third-party payment gateways like PhonePe, which follow industry-standard PCI-DSS (Payment Card Industry – Data Security Standards).

We do not store your card or UPI details. All transaction data is encrypted and used only to complete your order.

6. Third-Party Services

Our trusted service providers (couriers, payment gateways, CRM platforms) have access to your information only to the extent needed to perform their services.

These providers have their own privacy policies. We recommend reviewing them to understand how your data may be handled outside Orientures.

When you leave our website or interact with third-party platforms, this Privacy Policy no longer applies.

7. Data Security

We adopt strict industry practices to ensure the confidentiality, integrity, and availability of your data:

  • SSL-encrypted checkout
  • Firewalled servers
  • Role-based access controls
  • Regular security audits

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

8. Cookies

We use cookies to:

  • Maintain secure login sessions
  • Track user behavior for analytics
  • Improve your experience through personalized content

You can disable cookies through your browser settings, although it may impact on your experience on our website.

9. Age of Consent

By using this website, you confirm that you are at least 18 years old, or that you are of legal age in your region and have given us permission to allow any minor dependents to use this site under your supervision.

10. Changes to This Policy

We may update this policy occasionally to reflect changes in regulations or our practices. All updates will be posted here with the effective date. We encourage you to review this page regularly.

If Orientures is acquired or merged with another company, your data may be transferred to the new entity to ensure continued service and communication.

11. Your Rights & Contact

You have the right to:

  • Access or update your personal data
  • Request data deletion (where permitted by law)
  • Opt-out of marketing communication

For any queries, complaints, or data-related concerns, contact:

Privacy Compliance Officer
📧 team@orientures.com